Frequently Asked Questions (FAQ)
YOU MAY BE WONDERING...
When will my order ship?
Orders are processed and shipped within 1-3 business days after they are placed.
Will I get an email with my order details?
Yes! You will receive a confirmation email with all the details of your order as soon as it is placed.
Can I cancel my order?
If your order has not yet been shipped, you may cancel it by contacting us within 24 hours of placing it. Once the item has been shipped, cancellations are no longer possible. However, you can return the item for a full refund following our return policy.
What is the exchange/return policy?
We want you to be completely satisfied with your purchase. If you have any issues with our products, we offer a simple return process:
- Contact Us: Email us at info@sportfithaven.com with your order number and name, with the subject line "Refund Request," and let us know why you want to return the product.
- Our Response: We’ll respond within 24 hours with instructions and the address to ship your item back.
- Ship Back the Item: Send the product back to us using the address provided.
- Inspection and Refund: Once we receive and inspect the item, we’ll issue a full refund. You’ll receive a confirmation email, and the refund will be deposited back into your account.
What payment methods are accepted?
We accept all major credit cards, including:
- Visa
- Mastercard
- American Express
- Discover
- Cirrus
- And more.
Are there any additional fees I have to pay?
No, there are no handling or processing fees.
My order won’t go through. Can you help?
Ensure that the billing address you entered matches the address associated with your credit card. If you’re still having trouble, feel free to contact us for assistance.
How much is shipping?
We offer free shipping worldwide on all orders.
Who ships my package?
- Canada: Delivered via Canada Post.
- United States: Delivered via e-packet or a reliable courier service.
- International: Delivered by e-packet, local mail couriers, or other trusted carriers depending on the destination.
How fast is the delivery time?
Delivery times vary by location but typically fall within:
- 7 to 15 days.
Oops! I entered the wrong shipping address. What should I do?
If you need to update your shipping address, please contact us within 24 hours of placing your order using the "Contact Us" form. We’ll do our best to update the address before your order ships.
If you have any other questions, don’t hesitate to contact us. We’re here to help!